Privacy Policy
Last updated: August 2026
This policy applies to the VKVPN website, user panel, and cross-border network acceleration services. It explains what information this service handles when providing account management, subscription delivery, route connections, payment verification, and customer support, as well as how that information is used, retained, and deleted. Continuing to use the service means that the user has read and understood these data-handling rules.
Data Collected and Processing Purposes
Creating a VKVPN account requires no email address; a username and password are sufficient. This service processes account identifiers, authentication results, and account status for login verification, subscription delivery, unusual-access detection, and account security. When a user submits a support ticket, its text, attachments, and handling records are retained to diagnose the issue and continue the support process.
Order records include the selected plan, amount due, payment method, order status, and creation and completion times, along with other information necessary for the transaction. These data are used to verify subscription benefits, process refund requests, review order history, and resolve payment disputes. VKVPN also collects basic analytics about visits to this site, such as pages viewed, referring pages, browser and device categories, operating system, interface language, and basic network information. This helps verify that pages work properly, identify errors, and improve content structure. Analytics are not used to reconstruct the specific content accessed through international routes.
No-Logs Policy and Connection Information
VKVPN does not record which websites users visit, or retain search queries, message contents, or browsing records that could reconstruct an individual’s activity history. This service also does not create connection logs intended for long-term tracking of personal network activity. Technical information required while a route is established may be processed temporarily in system memory for authentication, traffic accounting, route allocation, and fault protection. After the connection ends, this temporary information is not written to long-term logs as browsing activity.
When a user voluntarily submits connection-failure details, this service uses the materials only to diagnose and resolve that issue. Once the issue is handled, troubleshooting materials no longer needed are deleted or de-identified. Traffic usage and subscription status are account-delivery information used to determine plan benefits; they do not include the names of websites or the contents of pages a user accesses.
Cookies and Local Storage
This site may use Cookies and browser local storage to retain login sessions, interface language, security status, and necessary analytics identifiers. These data help maintain login status, remember user choices, prevent duplicate requests, and assess whether website features work properly. Users can clear or restrict this data through browser settings, but disabling necessary storage may prevent login, the user panel, and subscription management features from working correctly.
Session credentials in local storage are used only to identify the current login state. After using a public or shared device, users should sign out and clear retained site data in the browser to reduce the risk of continued account access by others.
Payment Processing and Information Sharing
VKVPN supports Alipay, WeChat Pay, and USDT. Payment confirmation is handled by the relevant payment service or payment network, and payment credentials and settlement activities are governed by that service’s privacy rules. VKVPN generally receives the order number, payment status, amount, and information needed for reconciliation in order to activate subscriptions, handle order inquiries, and process refunds.
This service transfers necessary information to providers responsible for corresponding functions only when completing payments, providing infrastructure, conducting essential analytics, handling security incidents, or meeting applicable obligations. Recipients may process data only within the agreed purposes. Unless the user authorizes it or applicable rules require it, account information is not used for purposes unrelated to subscription services.
Data Retention, Deletion, and Policy Updates
While an account remains active, VKVPN retains the account, subscription, and order information required to provide the service. Order records may be retained for reconciliation, refunds, dispute handling, and compliance needs; once they are no longer necessary for business or compliance purposes, they will be deleted or de-identified. Analytics are retained only as needed for website analysis and troubleshooting, then cleared or aggregated when no longer required.
Users can sign in to the user panel and submit a ticket to request access to, correction of, or deletion of account-related data. After receiving a request, this service first verifies account ownership, then carries out deletion based on subscription status, pending orders, refund processing, and necessary retention obligations. After account deletion, features that depend on subscription delivery and order lookup can no longer be provided. Records that must be retained by law or to resolve a dispute are managed separately from routine business data and handled once the retention basis no longer applies.
This policy may be updated when service features, data-handling practices, or applicable rules change. The updated text will be published on this page, and the last-updated date at the top will be changed accordingly. Material changes to data handling will be explained through an on-site notice or user-panel prompt. Continuing to use the service after an update takes effect means that the user understands the revised content.